Refund policy

Refund & Return Policy

Every item in the Ryan Mako store is made to order by our print partner — nothing sits in a warehouse. Because of that, our return policy works a little differently than a typical store.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, misprinted, or you received the wrong item, we'll make it right with a free replacement or a full refund — your choice. Email booking@ryanmako.com within 30 days of delivery with your order number and a photo of the issue, and we'll take care of the rest. You do not need to ship the item back unless we ask.

Wrong size or change of mind

Because each item is printed on demand just for you, we can't accept returns or exchanges for sizing or change of mind. Please check the size chart on each product page before ordering. If something feels off with your order, email us anyway — we'll always look at it case by case.

Lost in transit

If tracking shows your package is lost (no movement for 14+ days, or confirmed lost by the carrier), contact us and we'll send a free replacement or issue a full refund.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days.

Contact

Ryan Mako Store · Albuquerque, NM · booking@ryanmako.com